This site is Wholesale Only

We sell exclusively to bicycle retailers

Please see your local dealer for information about our products

 

Welcome, Dealers!

 

If you have any problems logging in, please call us directly at 1-541-201-8852

Customer Service

 

Contact Us

Phone: Call 541-201-8852
Fax: 541-201-3100
E-mail: sales@canyoncyclesports.com
Skype: ron.blocher
Google Talk: ron.blocher@gmail.com

Mailing Address:
Canyon Cyclesports
287 Meadow Dr.
Ashland, OR 97520.

 

How to Order:

Phone: 541-201-8852
Fax: 541-201-3100
E-mail: sales@canyoncyclesports.com
Online: Please call or e-mail us for your secure private login and password
Sales Representative: Call or e-mail for your Reps contact info

Phone Ordering Hours:
Monday through Friday; 8 AM to 5:00 PM (Pacific Time)

Minimum Order:
Our Minimum order is $50.

 

 Payment and Pricing:

We accept the following forms of payment: Visa, MasterCard, American Express and Discover Credit Cards Contact us for any other option.

All of our pricing and specifications are subject to change without notice. We’ll do our best to keep our website as up to date as possible.

 

 Shipping:

Domestic orders are sent via UPS Ground. Most orders are shipped out the following day if received by 3PM Pacific Time. All orders are shipped out within 48 Business hours. Orders may take up to 7 business days to be delivered. (Depending on region of the U.S.) Shipping charges are always the actual amount charged by the shipper, we do not add “Handling” charges. All Hawaii and Alaska orders are shipped US Postal Service unless you instruct us otherwise. We do offer overnight and 2nd day shipping upon request.

International Shipping:
Please inquire by phone or e-mail for International Shipping Rates. For Shipments to Canada we use the United States Postal Service. We find them to have the most reliable and economical service for our Canadian Customers.

Free Freight:
Orders of $750 or more will receive free freight via UPS Ground.

 

Warranty & Returns

Product Warranty: All of our products are covered by a manufacturer’s warranty against defects in materials and workmanship. These Warranties vary in length of time by manufacturer. Please call for specifics by product line. Damage to Canyon Cyclesports Products caused by crashes, accidents or other mishaps, damage caused by incorrect installation or maintenance or incorrect use of tools; damage caused by road surface conditions or weather, or results thereof are NOT covered by Warranty. 

Returns
Please call or e-mail Canyon Cyclesports to get a Return Authorization Number prior to sending any return.

Be sure to ship your return package with a carrier that can provide tracking and insurance. All items that are shipped to you in the original manufacturer's packaging must be returned in the same packaging.  Please understand that it is very difficult for us to resell something without it.  Once your return is received and processed, we will credit the card originally used or send you your requested exchange item. Return Authorization Number must be clearly marked on outside of package.

 

Privacy

Your privacy as a Canyon Cyclesports customer is important to us. We collect only the information that is necessary to process your order and notify you of any changes to your order. We all have concerns about the security of financial information on the internet or anywhere else.  If we weren't confident that your order and personal information could be handled safely, we wouldn't provide this service.

We use SSL to encrypt our web pages. SSL is the leading standard for encrypting and transmitting sensitive data over the web. When you see 'https' rather than 'http' in your browser address window, you are exchanging encrypted data with our server. This will prevent outsiders from obtaining any credit card information or personal data as it is sent to our servers.

Any information you type in is encrypted.  If you are using Internet Explorer, look for the padlock at the bottom of your browser. This lets you know that you are operating in a secure environment. If you use another browser (Safari, Opera, Firefox, Chrome, etc.), please make sure you know how your secure encryption iconography works.

All this means you can safely enter your credit card number and personal information without fear of having it intercepted by anyone.   Credit card numbers are stored only on our internal database which is not connected to the internet and is secure.

In addition, we don’t share your information with anyone.  We use it only to process your order and if you let us, to inform you of some things you might be interested in.